Privacy Policy & Terms and Conditions

Terms and Conditions

1. DEFINITIONS

The following definitions apply in these terms and conditions:

• Client: any natural or legal person with whom REVYNU has concluded an agreement.
• REVYNU: Contractor, REVYNU B.V., registered in the trade register of the Dutch chamber of commerce "Kamer van Koophandel".
• Parties: Client and Contractor together.
• Assignment or Agreement: the assignment agreement, whereby the Contractor undertakes to perform work for the Client.
• Assignment Confirmation: Confirmation of the Assignment Agreement, with attachment of these general terms and conditions, which shows the intention of the Parties.

2. APPLICABILITY

• In the broadest sense of the word, these general terms and conditions apply to all (written, oral and visual) agreements, that REVYNU has offered to and/or concluded with the Client.
• These general terms and conditions apply to all services, in the broadest sense of the word, offered- and/or delivered by REVYNU to the Client.
• Any terms and conditions (other than these general terms and conditions) that parties may agree upon, apply to the specific assignment for which they have been agreed.
• The Client accepts that these general terms and conditions supersede any conflicting general terms and conditions used by the Client, unless the Parties have explicitly agreed otherwise in writing and in advance.

3. CONCLUSIONS OF THE AGREEMENT

• All quotations issued by REVYNU to the Client are valid only for the written period of acceptance and can only lead to obligations when both parties sign within the written acceptance period.
• The Agreement replaces – and substitutes – all earlier, oral or written, quotations, proposals, correspondence, agreements or other communication.
• Only upon receival by Revynu of the Assignment confirmation, signed by both parties, the Agreement is formed by these general terms and conditions together with the Assignment Confirmation.

Revynu engagement services are prolonged automatically, upon ending of the initial period, with two months unless stated otherwise. Cancellation term is one calendar month prior to the end of a running engagement period.

4. COOPERATION BY THE CLIENT

• The Client will always and timely provide REVYNU with all stated necessary data, information, documentation, facilities, materials, software (from third parties) and other supplies.
• The Client guarantees to REVYNU that the Client is entitled and able to provide REVYNU with the stated supplies.
• The Client guarantees that no rights of third parties oppose making available to REVYNU equipment, software, image material, text, brands, data files or any other material or idea belonging to the Client.

5. EXECUTION OF THE ASSIGNMENT

• REVYNU executes all work to the best of its knowledge and ability in accordance with the requirements of the law for a good contractor.
• With regard to the (intended) work, there is an obligation of best efforts on the part of REVYNU, any other agreements need to be explicitly stated in writing in the Agreement.
• REVYNU decides the way the Assignment is carried out, where possible taking into account the Client's specific wishes.

6. CHANGES AND ADDITIONAL WORK

• If the Client has a request to change the specifications of the work to be performed by REVYNU, parties shall agree in writing and pricing will be based on usual rates unless agreed otherwise.
• Any discretionary work outside the content or scope of the agreed work, performed by REVYNU at the request of the Client, will be paid by the Client according to the usual rates of REVYNU unless agreed otherwise in writing.

7. CONFIDENTIALITY

• REVYNU is obliged to maintain confidentiality internally and externally regarding confidential information obtained from the Client.
• Client is obliged to maintain confidentiality internally and externally regarding confidential information obtained from the REVYNU.
• For promotional purposes REVYNU is entitled to mention the work performed, in general terms, if such is not in conflict with Article 7.

8. INTELLECTUAL PROPERTY

• REVYNU reserves all current and future intellectual- and industrial property rights regarding products it uses or has used and/or develops or has developed in the context of the performance of the Assignment.
• It is expressly forbidden for the Client to duplicate, disclose or exploit those products, including working methods, software, advice, and other (mental) products of REVYNU.

9. FEES

• The fee includes the work by REVYNU as described in the Agreement and is excluding any other expenses, excluding VAT, excluding administration costs and excluding other levies imposed by the government.
• During the execution of the Assignment, if rate-determining factors such as wages and/or prices undergo a change, REVYNU is entitled at all times to adjust the previously agreed rate accordingly.

10. PAYMENT

• REVYNU will invoice the agreed rate/fee plus all other costs in advance. Any additional charged sums will be invoiced separately.
• Payment by the Client must be made within 14 days of the invoice date without deduction, discount or settlement of debts, unless stated otherwise in the Agreement.
• If payment by the Client is not done within the payment term, the statutory interest for commercial transactions will be charged and added to the invoice after the 1st reminder.

11. DELIVERY

• The execution of the planning will start only when upfront payment is done and article 4 requirements are met by Client.
• The delivery times stated by REVYNU are determined on the basis of the information known to REVYNU at the time of entering into the Agreement and will be observed as much as possible.

12. INTERMEDIATE DISSOLUTION

• REVYNU can terminate an agreement with Client If, despite written demand by REVYNU, the Client fails to comply with any substantial obligation arising from the agreement and/or these terms and conditions.
• In the case the Client requests (provisional) suspension of payment or its (provisional) suspension of payment is granted, REVYNU is also entitled to terminate the Agreement with immediate effect.

13. CONTRACT TRANSFER/INDEMNIFICATION

• The Client is not permitted to transfer (any obligation from/under) the Agreement to third parties, unless REVYNU explicitly agrees to this in writing.
• Unless stated otherwise, the Client remains jointly and separately liable for the obligations under the Agreement and the general terms and conditions.
• The Client indemnifies REVYNU against all claims that may arise as a result of a non-compliance, late or incorrect fulfilment of any obligation arising from the Agreement or these general terms and conditions.

14. RETENTION OF TITLE

• REVYNU reserves the ownership of the delivered goods in respect of all claims it has or may have obtained against the Client pursuant to (failure to fulfil an obligation under) the agreement.
• The Client is not entitled to encumber and/or transfer the items on which REVYNU's retention of title rests.

15. THIRD-PARTY COOPERATION

• REVYNU can outsource the delivery of certain goods, services and/or activities in whole or in part to one or more third parties.
• REVYNU may act at the Client's request as its legal representative towards selected third parties.

16. FORCE MAJEURE

• In the event of force majeure, this party will inform the other party in writing, stating the cause, the nature, the expected duration of the force majeure and the provisions of the Agreement that cannot be met as a result.
• As Force Majeure are considered a shortcoming that cannot be attributed to one of the Parties and is not due to that party's fault and is also not on that party's account due to the law, legal acts or social intercourse.

17. LIABILITY

• In the context of the conclusion or execution of the Agreement, REVYNU is not liable for any damage on the part of the Client, except for intent or deliberate recklessness on the part of REVYNU.
• The claim for compensation and the amount to be compensated, in the event that REVYNU is deemed to be liable for damage, will have a maximum per event which is the fee charged under the Agreement by REVYNU.
• The form of compensation shall be decided at the discretion of REVYNU; it can be delivered in kind, by means of repair or new delivery, or reimbursement in cash.
• Shortcomings of third parties on which REVYNU depends or with which REVYNU cooperates cannot be attributed to REVYNU.
• REVYNU is not liable for any damage suffered by the Client that is the result of an incorrect installation/implementation or use by the Client of the provided Service(s).
• Advice (if any) provided by REVYNU will be given in accordance with best knowledge of the facts. The Client is responsible for what is done with the advice.
• REVYNU accepts no liability and is not liable whatsoever for the total or partial loss of content and/or data.
• Client must submit a claim for damage compensation to REVYNU in writing and with reasons, within 14 days of the discovery of the damage.

18. EXPIRIES OF RIGHTS

Any (claim) rights and all other authorities of the Client, on whatever grounds, expire against REVYNU in any case after one year has elapsed from the moment that a circumstance occurs on which the Client could have relied for the exercise of these rights and/or authorities against REVYNU.

19. WAIVERS OF RIGHTS

Failure to directly enforce any right or authority by REVYNU will not affect or limit the rights, defences and authorities of REVYNU under this Agreement. Waiver of any right by REVYNU can only be done explicitly in writing.

20. CONFLICTING CLAUSES

The terms and conditions included in the Assignment Confirmation shall prevail should these general terms and conditions and the Assignment Confirmation contain mutually conflicting terms and conditions.

21. CONVERSION

In case any provision of the agreement cannot be invoked, parties will interpret, as much similarly as possible and in such a way that it can be invoked, the meaning of the provision's content and scope and handle the situation accordingly. The remaining provisions of the Agreement remain in force and applicable in this case.

22. AFTER EFFECT OF THE AGREEMENT

The relevant provisions within the Agreement will remain in force and continue to bind both parties. Relevant provisions being those provisions for which it is explicitly or tacitly intended that they remain in force even after termination of the Agreement.

23. APPLICABLE LAW AND CHOICE OF FORUM

• Excluded from this- and all agreements between parties is the applicability of the Vienna Sales Convention 1980.
• All Agreements between Parties are governed by Dutch law.
• Unless the Parties expressly agree otherwise in writing, all (possible) disputes between parties will be submitted to the competent court in the district of The Hague.

Privacy Policy

1. Introduction

Revynu BV provides a survey platform through a Software as a Service (SaaS) model. At Revynu BV the privacy and security of our customers, respondents and visitors are of paramount importance. Revynu BV is committed to protecting the data you share with us. This privacy policy explains how Revynu BV processes information that can be used to directly or indirectly identify an individual ("Personal Data") collected through use of its website and platform.

For the purposes of this policy, Revynu BV defines the term "User" as an entity with which Revynu BV has an established relationship, the term "Respondent" as any individual who responds to surveys powered by Revynu BV or who is included as a contact in a User's account and the term "Visitor" as an individual that visits our front-end website.

Any information stored on Revynu BV's platform is treated as confidential. All information is stored securely and is accessed by authorized personnel only. Revynu BV implements and maintains appropriate technical, security and organisational measures to protect Personal Data against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure.

2. Collection and use

2.1. General

The following sections cover the specifics of each of the two groups from which data is collected: Respondents and Users.

2.2. Respondents

Respondents should be aware that in responding to surveys or survey invitations, they could be disclosing information that could make them personally identifiable to Revynu BV Users. The security and privacy protection implemented on Revynu BV's platform does not cover this type of transfer or disclosure of personal information. Respondents responding to surveys or survey invitations should be aware that they alone are responsible for the content of their responses. For more detailed information concerning the protection of privacy when responding to surveys or survey invitations, Respondents may contact the entity conducting the survey. It is the User's responsibility to ensure that collection and processing of data is done in accordance with applicable law. Revynu BV will not process Personal Data of Respondents for other purposes or by other means than instructed by its Users.

2.3. Users

In order to provide services to its Users, Revynu BV collects certain types of data from them. Furthermore, Revynu BV's Users collect information from Respondents when they produce and distribute surveys. This section will describe how these two types of data are collected and used by Revynu BV as well as geographical differences that effect this policy. Data entered or transferred into Revynu BV by Users such as texts, questions, contacts, media files, etc., remains the property of the User and may not be shared with a third party by Revynu BV without express consent from the User.

3. Retention and deletion

Revynu BV will not retain data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. For Respondent data, Revynu BV's Users have control of the purpose for collecting data, and the duration for which the Personal Data may be kept. For Respondent data, Users with an active account will therefore have the responsibility to delete data when required. When a users's account is terminated or expired, all Personal Data collected through the platform will be deleted, as required by applicable law.

4. Acceptance of these Conditions

We assume that all Visitors of our website, Respondents to surveys powered by Revynu BV and users Revynu BV's platform have carefully read this document and agree to its contents. If someone does not agree with this privacy policy, they should refrain from using our website and platform. We reserve the right to change our privacy policy as necessity dictates. Continued use of Revynu BV website and platform after having been informed of any such changes to these conditions implies acceptance of the revised privacy policy. This privacy policy is an integral part of Revynu BV's terms of use.

5. Our Legal Obligation to Disclose Personal Information

We will reveal a user's personal information without his/her prior permission only when we have reason to believe that the disclosure of this information is required to establish the identity of, to contact or to initiate legal proceedings against a person or persons who are suspected of infringing rights or property belonging to Revynu BV or to others who could be harmed by the user's activities or of persons who could (deliberately or otherwise) transgress upon these rights and property. We are permitted to disclose personal information when we have good reason to believe that this is legally required.